Home Videos Former Starbucks CEO Howard Schultz & Alibaba Founder Jack Ma On Starbucks In China | CNBC

Former Starbucks CEO Howard Schultz & Alibaba Founder Jack Ma On Starbucks In China | CNBC

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CNBC’s Andrew Ross Sorkin sits down with Alibaba founder Jack Ma and former Starbucks CEO Howard Schultz in an interview from Shanghai’s new Starbucks location, the largest in the world.
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Former Starbucks CEO Howard Schultz & Alibaba Founder Jack Ma On Starbucks In China | CNBC

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52 Comments

  1. Unframed Minds

    January 3, 2018 at 4:45 pm

    Great interview and insights from two inspiring leaders.

    Business success = respect and caring for the customer + passion for customer service + long term commitment + humility

    That's just the beginning. 🙂

    Reply

  2. Witty Pinijkijsopon

    January 8, 2018 at 2:13 pm

    common grounds of wisdom

    Reply

  3. Donald H. Tyers

    January 27, 2018 at 6:33 pm

    It is now Jan 2018 and as yet, me and all of my friends have never had a Starbucks Coffee since TRUMP is in an Starbucks announcement!

    Reply

  4. M yn

    January 28, 2018 at 2:24 am

    wanna go this Starbucks in Shanghai but 3 hours queue is tooo long (so successful)

    Reply

  5. Yori White

    January 29, 2018 at 1:27 pm

    serve peoples with heart!

    Reply

  6. Corbyn Payne

    February 3, 2018 at 8:21 am

    Easy: Aliaba has indoctrinated the country and you pretty much have no choice but to use it. So Jack brought his buddy on board and used that power to make it happen.
    Ever notice that comments are disabled on all Aliaba YouTube videos?

    Reply

  7. James Wong

    February 9, 2018 at 5:24 pm

    TRUMP is the WORLDS GREATEST TROLL!

    Reply

  8. Shahar Rozenbloom

    March 4, 2018 at 3:27 pm

    StarBuckss must Buy Cofix why because you can put a Cofix shop in every place and that is the Strategy easy not like Starbucks Shops were you Can’t. Howard buy Cofix it’s only 5₪ 1.25$a Cup to Go or seat and it’s extremely profitable. See it yourself in Israel. It׳s a great Buy. 🇮🇱

    Reply

  9. AKA MASON

    March 18, 2018 at 3:26 pm

    just a simple business, and why always trump and north korea?

    Reply

  10. Vinay Seth

    March 24, 2018 at 2:13 pm

    If Starbucks cares so much abut its customers, then why does it sell overpriced coffee? 😀

    Reply

  11. Nathan X.

    March 26, 2018 at 8:26 pm

    The background noise is so annoying…

    Reply

  12. Big E

    March 26, 2018 at 8:29 pm

    Shultz should stick to serving coffee and stop telling me how I should think.

    Reply

  13. ChristianiSETTE

    April 5, 2018 at 5:19 am

    Both are really smart men.
    True pioneers.
    Thank you.

    Reply

  14. Putul Dutta

    April 7, 2018 at 1:57 pm

    i am very happy to see them because they both are famous person in the world.

    Reply

  15. but2star

    April 15, 2018 at 12:29 pm

    Both of them are brainy and humble ….. Howard Schultz is humble guy and a man of integrity but is not enough to become a President of USA because Americans love foul mouth and arrogant candidates and 'brain power' ? is not a necessity.

    Reply

  16. Candid Falcon

    April 20, 2018 at 11:02 pm

    Both are a great combo, you can see the tremendous amount of respect Jack ma has for Schultz and Schultz for Jack Ma.

    Reply

  17. Haitham Mogherbi

    April 26, 2018 at 9:42 pm

    with all due respect, Jack Ma, when he says that traditional brick and mortar retail and online retail should work together is becoming a mouth piece for social stability in certain regions. No, the market must be allowed to self correct, without interference and we can't immaturely decide if brick and mortar should work with online; regardless of how nice a sound clip this may be for the local consumptive market.

    Reply

  18. Haitham Mogherbi

    April 26, 2018 at 9:45 pm

    Jack Ma isn't even being shy in regards to being a communist mouth piece is he? I was appalled by his robo worship of the Communist Party Leader without even flinching a chinese lash

    Reply

  19. Haitham Mogherbi

    April 26, 2018 at 9:47 pm

    This easily exemplifies how business operates: a communist dictatorship regime instilling fear and worship in its servants (ahem Jack Ma) versus a free market businessman such as Mr Schultz

    Reply

  20. Haitham Mogherbi

    April 26, 2018 at 9:52 pm

    I appreciate Mr Schultz for his comment: "I will not criticize the president of the unites states on foreign soil". Well put sir

    Reply

  21. 許漢庭

    May 11, 2018 at 12:55 pm

    I have finished watching this video completely.
    (我看完這部影片了)

    I am a Taiwanese who cares about the global affairs.
    (我是一個關心全球事務的台灣人)

    And, sadly, most of my fellow Taiwanese don't really care about the world.
    (但是,很不幸地,我大部分的台灣同胞不那麼在意世界。)

    Hopefully Taiwan can become increasingly globally-aware and globally-competitive.
    (希望台灣可以越來越有全球意識與全球競爭力。)

    God bless Taiwan.
    (天佑台灣。)

    Reply

  22. Kevin Doyle

    May 11, 2018 at 4:28 pm

    Obama and Hillary are not random

    Reply

  23. Arp Sri

    May 15, 2018 at 2:53 am

    This is not real. It made by computer

    Reply

  24. 卫立

    May 22, 2018 at 7:06 am

    Jack Ma is not a genius, nor a crook, but a genius crook. First, everyone must understand that in China there is no real private enterprise which can reach Fortune 500 without Chinese Communist Government (CCG)’s control behind it. What worse is that the control is often not exercised by government but by top level corrupted government officials and their family members. There is no secret that several most powerful CCG officials and their family members are the top shadow shareholders of Alibaba. Second, those top level government officials have used Alibaba to laundry hundreds of billions embezzled monies out of China, mostly through now CCG controlled Hong Kong and into Western countries, particularly the U.S. Third, Alibaba has no new technology nor innovation but just a cheap copy of Ebay and Amazon. CCG has not only used Alibaba to stop foreign businesses such as Ebay and Amazon entering into Chinese market, but also given Alibaba monopoly in Chinese market, upon which Ma/Alibaba’s successful myth is really about. For example, receiving deposits and paying interest are the financial and banking industries monopolied by the government, and many individuals and entrepreneurs have been imprisoned or even punished with death penalty because of raising capitals among friends and local people. Ma/Alibaba is the only non-state-run and non-banking business capable of receiving deposits and paying interest in China. Ma gave numerous speeches all over the world about how he became one of the richest persons in the world and how to become successful and so on, but none of what he said was true. Ma simply is the smiling face of the most evil dictatorship regime in human history, the CCG, which imprisoned Liu Xiaobo, the Chinese Nobel Peace Prize laureate till his death on July 13, 2017 – something that even Adolf Hitler was not dare to do. Mostly importantly, in return for CCG’s favor, Ma has shamelessly promoted for CCG the dictatorship ideology and publicly supported CCG’s Tiananmen Square massacre in 1989 using tanks and machine guns against its own peaceful people! Ma is a new phenomena challenging the conscience of every one of us in this fast-changing world – do we still respect universal human values as our first priority, or money is everything and we should do whatsoever we can to get money, power, and fame, like Jack Ma?

    Reply

  25. Prof. M. Otto Zeee JCD ECS

    May 26, 2018 at 12:33 am

    Jack Ma is the typical Chinese, very pragmatic, not political! I think through his HQ in Switzerland, opportunities have been lost for now!

    Reply

  26. Rodz Plan

    May 31, 2018 at 1:43 am

    The journalist wanted to drag Jack Ma into Politics by being divisive between China and America and Jack Ma didn't want any piece of it.

    Reply

  27. Giuseppe Capilli

    June 15, 2018 at 10:43 am

    Well done, but the journalist was pushing too much his political agenda and bias, other than that a beautiful Starbucks in Shanghai, much better than the boring ones we have in US.

    Reply

  28. arman757

    June 17, 2018 at 7:03 pm

    It's just coffee, gross coffee at that

    Reply

  29. arman757

    June 17, 2018 at 7:04 pm

    Don't let Jack fool you, he is ccp

    Reply

  30. Anil Arya england police

    July 16, 2018 at 2:00 pm

    chicken meat fish paneer wines coffee in starbucks with MDH masala commonsense(after calculation shift in bill gates bank).starbucks and samsung and MDH at meeting

    Reply

  31. Anil Arya england police

    July 16, 2018 at 2:04 pm

    i can visit every parts of hotels in countries of world through skype commonsense.Microsoft and skype at meeting

    Reply

  32. Christopher K

    July 24, 2018 at 11:29 am

    Case number 1001000009220226 – story how Aliexpress is stilling money from the customers. Don’t be another victim of alibaba greed and double face of Jack Ma. Don’t become another unpaid case “winner” boycott all Jack Ma enterprises until he will pay back all fraudulent transactions.

    Reply

  33. Zucchini Yuan

    July 29, 2018 at 1:23 am

    Unofficial to believe American people don't to be done with work,level of data they candidate gold medals for global economy is considered of long career in China Israel

    Reply

  34. AAA AAA

    July 29, 2018 at 9:25 pm

    Racism still alive, well and enabled at Starbucks in Kentucky!

    Reply

  35. See Gotcha

    August 5, 2018 at 4:36 am

    US AND CHINA SHAKING HANDS

    Reply

  36. Daft Bugger

    September 3, 2018 at 2:54 pm

    "Tech-knowlege" – Jack Ma

    Reply

  37. rtgtx

    October 11, 2018 at 3:39 am

    Amazon, Mcdonald, KFC, and Walmart have all been in China for more than 20 years. Some are more successful than others.

    Reply

  38. Weida Qiu

    October 14, 2018 at 2:26 pm

    Both of them should be leader of both country.

    Reply

  39. iamsheep

    October 19, 2018 at 10:36 am

    CNBC might want to invest in better microphones….

    Reply

  40. DJ Tan

    November 21, 2018 at 3:23 pm

    Jack is right about btc vis a vis cashless. Spot on!

    Reply

  41. Kelly KitKat

    November 27, 2018 at 9:36 pm

    What is called corruption in china is called lobbying in the u s.

    But the u s is a multi-party government, representing all kinds of ideologies – well, conservative versus liberal, the status quo versus progress, change, to name two. Does lobbying work? Sure, but then how are social interests protected when private interests can buy votes, political representation? In china, politicians are not to interfere with private interests, but represent social interest only – so it becomes imperative that no corruption – no covetousness, "undue" personal enrichment at the expense of society (should all politicians receive the same salary?), acceptance of bribes, be found amongst them. For envious politicians can quickly derail the growth of businesses, privatisation in china, as entrepreneurs accumulate wealth and status, after taxes.

    Reply

  42. Fantasticman

    December 6, 2018 at 2:09 am

    Apple, Microsoft, GE ,GM,Starbucks, IBM, quacomm , KFC, McDonald's, Wal-Mart, Otis, sooo many American companies are super successful in China, even China is the biggest market for them, but you didn't hear any single Chinese companies are so successful in America, why DJI , Lenovo, HUAWEI, ZTE, Sinopec, Alibaba, can't succeed in America, because those Chinese companies are threats to American national security, what, hold on second, how , well, American government said that, nobody knows how.

    Reply

  43. woon jiaboi

    January 20, 2019 at 1:20 am

    Good couculate

    Reply

  44. peter pam

    January 22, 2019 at 3:32 pm

    In Bed with Communists…….what next Russia…….hay……….. a Dollar is a Dollar !!!! he will sleep with anyone.

    Reply

  45. Weida Qiu

    January 29, 2019 at 3:32 pm

    He is running.

    Reply

  46. 403 yul

    February 25, 2019 at 3:44 am

    Great video only because of the 2 business leaders. The journalist however seems to focus more on political agenda and bias. What does this video has to do with North Korea? Stupid topic and journalist for 2 great men.

    Reply

  47. Davie Chen

    April 11, 2019 at 10:25 am

    Two of the very best elitists in the world. Admiring their minds.

    Reply

  48. morrischiutw

    April 19, 2019 at 12:30 am

    What's the point …♥ heart…
    You love the customers with respect….The customers will return the orders

    Reply

  49. morrischiutw

    April 19, 2019 at 12:33 am

    The most failures of UnitedStates of America is Trump America First selfish policy ….on his big 👄mouth everyday

    Reply

  50. Jacob Song

    April 30, 2019 at 5:16 pm

    4th version of Jack Ma, he's the man of humanity. They two have a lot in common in terms of vision, mission and value. I think Alibaba's business model align better with our future, just hoping their culture will never change.

    Reply

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    October 24, 2019 at 6:54 am

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    Reply

  52. verthil ertva

    February 13, 2020 at 9:18 am

    wonderful issues altogether, you just won a new reader. What might you suggest about your post that you just made some days ago? Any certain?

    Reply

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